Richard Jenkins Counselling and Hypnotherapy for Northampton,
South Northants, Milton Keynes & Bucks

The Counselling and Hypnotherapy Practice - General Data Protection Regulations (GDPR) Privacy Notice

The Counselling and Hypnotherapy Practice (C&HP) is owned and solely operated by Richard Jenkins. C&HP take your privacy very seriously and is committed to maintaining the trust and confidence of it’s clients.

This policy sets out how The Counselling & Hypnotherapy Practice uses and protects the information you provide when using my services and accessing this website.

If you contacted C&HP via the link on my website your information is passed to me by WebHealer (http://www.webhealer.net) who manage the site. Enquiries submitted through this contact form are sent directly to me by email and then deleted from WebHealers systems. They are retained by WebHealer only until they are confident the message has been successfully delivered. No cookies are captured.

C&HP intend to ensure any data you provide is kept secure, managed respectfully and only used for the purposes for which it has been provided. C&HP does not and will never sell, rent or trade your details with any other person or organisation.

When you contact me via my website, phone or email C&HP will collect your:
• Name
• Email Address
• Telephone Number
• Any information you choose to supply regarding the purpose of your enquiry

How is this information used?

C&HP use this information in order to make contact with you to discuss your requirements. C&HP may also use this information so that it may improve its services.

C&HP will ask you for your GP contact details and some basic health information: there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstances where it may be necessary to contact your GP before commencing or continuing with therapy. C&HP will inform you of this should this appear appropriate.

C&HP will ask you for details of your next of kin or someone you nominate to be contacted in the case of an emergency: this is used very rarely and only in emergency situations.

You do not have to consent to the collection of information, however, if you choose not to provide it, C&HP may not be able to work with you.

When you arrive at our first meeting you will be asked to read and sign C&HP Terms & Conditions which includes a short paragraph which says; “I have read the CHP Privacy Policy and had the reasons for keeping my records, as determined by the General Data Protection Regulations (GDPR) 2018, explained to me and agree/do not agree (delete as appropriate) to their retention for a period not exceeding 3 years.”

In the course of our sessions:

C&HP will ask for your email address as it may also be necessary to send emails to confirm or rearrange appointments or provide other information related to your treatment.
During the course of our discussions, I will make and keep notes together with any emails you may send relating to our discussions. These are to enable me to recall the issues we will have spoken about together with any observations and ‘homework’. This information is kept securely, either stored in password protected files on my computer or under lock and key and retained for a period not exceeding 3 years from the date of our last meeting. This is to enable us to revisit any aspect of our conversations should you decide to come back to C&HP at some point in the future following the conclusion of our sessions together.

For the purposes of clarity, C&HP do not receive or retain your bank details.

Under the General Data Protection Regulations which are effective from May 2018 you have the following rights:

• the right to be informed (which is why C&HP has produced this policy)
• the right of access: if you wish to see your file then please make a request in writing to Richard Jenkins, the Data Processor. C&HP will provide you with the information within 30 days of your request.
• the right to rectification: this is your right to request changes to any
information I hold that is factually inaccurate. If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes.
• the right to erasure: given the nature of our work I am required to hold your details for a period of 3 years, after this your information will be securely destroyed.
• the right to restrict processing: I will only use the information for the purposes that I have stated above. I uphold the common law principles of confidentiality and those of the BACP, NCS and NCH where the duty to keep confidence is measured against the concept of ‘greater good’. If in my opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.
• the right to data portability: this right is more relevant to IT companies e.g. the sharing of information when moving from one utility provider to another. I will not share your information without your specific consent, other than in the situations described above.
• the right to object: I will not contact you for marketing purposes unless you have given me specific consent to do so.
• the right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.

Cookies

Cookies are small files which ask your permission to be placed on your computer's hard drive so that it can analyse web traffic to my website. Through this I can see which of my website's pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website.

Links to other websites

My website may contain links to other websites of interest. However, once you use these links please be aware that you have left my website and I do not have any control over other websites. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy. Please exercise caution and look at the privacy statement applicable to the website you are visiting.

This privacy policy will be reviewed periodically to ensure it complies with the law and reflects the best interests of the client.
Created on 21st May 2018.

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